Relic Wear
Last Updated: October 30, 2026
Welcome to Relic Wear, an online store specializing in thrifted and pre-owned footwear in Pakistan. By using our website or placing an order, you agree to these Terms & Conditions and our store policies.
1. General Information
Relic Wear reserves the right to update product listings, prices, website content, and policies when necessary, subject to applicable laws and existing customer rights.
2. Product Condition
Our footwear is thrifted or pre-owned unless stated otherwise. Products may have minor creases, marks, discoloration, or signs of wear. We aim to disclose significant known defects through product descriptions and photographs. Customers should review all details before purchasing.
3. Product Images
We aim to display accurate product photographs. Slight colour differences may occur due to lighting or screen settings and do not automatically qualify for returns. Significant differences from the description may be reported under our Return & Refund Policy.
4. Product Availability
Most items are unique and available in limited quantities. Stock is subject to confirmation, and sold items may not be restocked. If an order cannot be fulfilled, we will notify the customer and arrange a suitable resolution, including a refund where applicable.
5. Orders & Confirmation
Customers must provide accurate names, phone numbers, and delivery addresses. Orders are confirmed after acceptance through our verification process. We may decline or cancel incomplete, suspicious, or fraudulent orders where legally permitted.
6. Pricing & Payments
Product prices, shipping fees, and available payment methods are communicated before purchase. Cash on Delivery (COD) must be paid upon delivery, while prepaid orders may require payment verification before dispatch. Contact support if payment is deducted without order confirmation.
7. Shipping & Delivery
We deliver across Pakistan, subject to courier availability.
- Processing: 1–2 business days.
- Delivery: Approximately 3–7 business days after dispatch.
- Remote Areas: Additional time may apply.
Delivery timelines are estimates and may be affected by holidays, weather, courier delays, or incorrect addresses. Customers must provide accurate information and remain reachable.
8. Courier & Tracking
Orders are checked and packed before courier handover. Tracking details will be provided where available. Customers may track shipments through the courier’s official service. We will reasonably assist with delivery inquiries or investigations.
9. Order Cancellation
Cancellation requests should be made as early as possible. Orders may be cancelled before dispatch, depending on processing status. Cancellation after courier handover may not be possible through normal procedures. Eligible prepaid cancellations are refunded according to our Refund Policy and applicable law.
10. Returns & Exchanges
Returns or exchanges may be considered when:
- The wrong product or size is delivered.
- A significant defect was not disclosed.
- The item materially differs from its description.
- The product or parcel arrives damaged.
Customers must report issues within the period specified in our Return & Refund Policy, providing order details and photographs where appropriate. Exchanges depend on stock availability. Previously disclosed minor wear does not automatically qualify for returns. Statutory consumer rights remain protected.
11. Refunds
Approved refunds are processed according to our Return & Refund Policy and applicable law. Refunds are generally issued through the original payment method where possible. Processing times depend on payment providers. COD refunds are arranged individually.
12. Customer Responsibilities
Customers must provide correct information, review product details, make required payments, cooperate with order verification and delivery, and communicate concerns through official support channels. Fraudulent, unlawful, or disruptive website activity is prohibited.
13. Failed or Refused Deliveries
Incorrect addresses, unreachable customers, unavailability, or refused parcels may result in redelivery or return to sender. Additional shipping charges or arrangements depend on courier procedures, circumstances, and applicable law. Customers should promptly report delivery difficulties.
14. Intellectual Property
Original website content, branding, graphics, and logos belonging to Relic Wear cannot be commercially reproduced without permission. Third-party trademarks belong to their respective owners. Product listings do not imply brand affiliation or endorsement.
15. Privacy & Customer Information
Customer information is used for order processing, payment verification, delivery, support, and necessary business records. Relevant details may be shared with couriers, payment processors, and operational service providers. Further information is available in our Privacy Policy.
16. Third-Party Services
We use external courier, payment, hosting, and operational services that may have separate terms. Relic Wear will make reasonable efforts to assist with issues related to orders placed through our store.
17. Limitation of Responsibility
We strive for accurate listings, careful order processing, and reliable customer support. However, some delivery delays or service disruptions may be beyond our control. Nothing in these terms limits mandatory legal rights or liabilities.
18. Policy Updates
We may revise these Terms & Conditions as our operations or legal requirements change. Updated versions will be published with a revision date. Existing customer rights remain protected under applicable law.
19. Governing Law
These terms are governed by applicable Pakistani laws, including relevant provincial consumer-protection requirements. Disputes will be handled by the appropriate authorities or courts with legal jurisdiction.
20. Contact Information
For orders, payments, shipping, returns, refunds, or general inquiries, contact us through our official channels.
- Brand: Relic Wear
- Website: www.relicwears.com
- Email: info@relicwears.com
- WhatsApp: +923470585706
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Thank you for shopping with Relic Wear!
We are committed to offering quality thrifted footwear, transparent product information, and a reliable shopping experience.